FAQ

What are your shipping times? Standard shipping: 5-7 business days | Express shipping: 2-3 business days Processing time: 1-3 business days before shipment
What is your return and exchange policy? Returns accepted within 5 days of delivery | Exchanges available Items must be unworn, unwashed, with tags attached Custom Orders are non-refundable | Contact us to initiate a return/exchange
How should I care for my products? Machine wash cold on gentle cycle | Tumble dry low or hang to dry | Iron on low heat if needed Avoid bleach and harsh chemicals | Check care label for specific instructions
How do I track my order? You'll receive a tracking number via email | Track via carrier's website Allow 24 hours for tracking info to update | Contact us if you don't receive tracking in 3 business days
Do you accept custom order requests? Yes! We love custom pieces | Contact us with your ideas and requirements Custom orders require 2-4 weeks processing | Non-refundable | Pricing varies
What materials are your products made from? High-quality cotton, linen, sustainable fabrics Durable hardware and trims | Eco-friendly dyes Specific materials listed on each product page
Are your products water resistant? Most products are water-resistant, not waterproof | Can withstand light moisture and splashes Not recommended for full submersion | Check product descriptions for ratings

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