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We'd Love to Hear From You!
We're here to help! Browse our common questions below for quick answers. If you need more support, we'd love to hear from you.
Frequently Asked Questions
What are your shipping times?
Standard shipping: 5-7 business days
Express shipping: 2-3 business days
Processing time is 1-3 business days before shipment.
What is your return and exchange policy?
Returns accepted within 5 days of delivery
Exchanges available for different sizes/colors
Items must be unworn, unwashed, with tags attached
Custom Orders are non-refundable
Contact us to initiate a return or exchange.
How should I care for my products?
Machine wash cold on gentle cycle
Tumble dry low or hang to dry
Iron on low heat if needed
Avoid bleach and harsh chemicals
Check care label for specific material instructions.
How do I track my order?
You'll receive a tracking number via email once your order ships
Track your order status on the shipping carrier's website
Allow 24 hours for tracking information to update
Contact us if you don't receive tracking within 3 business days.
Do you accept custom order requests?
Yes! We love creating custom pieces
Contact us with your ideas and requirements
Custom orders require 2-4 weeks processing
Custom Orders are non-refundable
Pricing varies based on complexity and materials.
What materials are your products made from?
High-quality cotton, linen, and sustainable fabrics
Durable hardware and trims
Eco-friendly dyes and printing methods
Specific materials listed on each product page.
Are your products water resistant?
Most products are water-resistant but not waterproof
Can withstand light moisture and splashes
Not recommended for full submersion
Check individual product descriptions for specific ratings.
Contact Information & Connect With Us
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Email Us
support@brighteyesandsunflowers.com
We'll respond within 24 hours! -
Follow Us
Instagram: @brighteyesandsunflower